We’re so convinced you’ll absolutely love our products, that we’re willing to offer a 3 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 3 days of making a purchase.
Perishable goods are completely exempt from being returned.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.
Sale and clearance items
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
You will need to attach a pre-paid return shipping label to the package and mail it to the address on the shipping label. You will not need to pay for shipping.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
All refunds will be subject to a $10 restocking fee.
If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form, send an email to firstname.lastname@example.org or write a letter to 13960 90 ave, Surrey, BC V3V 6L1
This document was last updated on February 4, 2020